Mobile Telecom giant tells subscribers

'We can't replace your mobile because the thief didn't hit you hard enough'

Every week, hundreds of you get in touch to complain about shocking customer service that has left you out of pocket. Yet in many cases, the error is entirely of the company’s making. Thanks to poor training, lack of knowledge or sheer incompetence, you’ve ended up being asked to pay for someone else’s mistake. Here are the top clangers made by shop, bank and call centre staff — and what to know to rebuff them on the spot.

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